Returns
30 Day Return Policy on Items that are In Stock and Shipped
We allow for returns of un-opened products for up to 30 days from time of order. After 30 days, we cannot offer a refund.
To start the return process simply reply back to your order email - or Contact Us and include your order number.
Refunds for returned items will only be completed once the merchandise is received back to our warehouse and inspected for damage.
Returning / Refunding of Item Back Orders - Shipped or Un-shipped
Our site allows for paid in full Back Ordering of select new or limited availability items. If a Back Order is cancelled by the Customer there will be a 15% restocking fee charged.
Shipping
The shipping costs for product returns will be paid for by the Customer. If you are shipping an item over $75 USD you should consider using a trackable shipping service and purchasing shipping insurance to cover the total retail cost of all merchandise.
Store Calendar
This calendar will list when Awesomatix USA is not available to process orders or respond to e-mails.